Access Booking

Please call: 020 7828 7074
Or email:


Lines open Monday-Saturday, 10:30am-6:00pm.
Please avoid calling between 1:30pm-2:30pm on matinee days, as your call may not be answered during this time.
The Box Office will endeavour to respond to any email requests within 48 hours.

The email address and telephone number above are specifically for anybody who needs access information or who wants to make an access booking. For any other queries you will need to contact ATG Tickets on 0844 871 3001 (Calls cost 7p per minute, plus your phone company's access charge.) or from overseas +44 207 206 1182.

Access Assisted Performances

Friday 7th October 2016, 7.30pm - Captioned

Saturday 8th October 2016, 2.30pm - Signed

Saturday 15th October 2016, 2.30pm - Audio Described

Limited availability, please book in advance to avoid disappointment. 

For more information please call the Access booking line on 020 7828 7074

Access Information

Wicked at the Apollo Victoria Theatre endeavours to be accessible to all, and we are committed to making your experience at the theatre as easy and enjoyable as possible. Should you have any specific requirements or questions, or would like to arrange any specific facilities in advance, please contact the Box Office on the details above and they will do their best to help you in whichever way possible. The theatre provides a dedicated Access Host upon arrival, should you wish, who will assist in however they can.

Below is some useful information before arranging and booking your tickets, however do also download our Access Booking Informationdocument, as this will give you more in-depth information about accessibility at the theatre. 

Wheelchair Access

The wheelchair accessible entrance is via a ramp laid out at the Wilton Road entrance of the Theatre. This provides level access to the Accessible Toilets and foyer facilities. The bar and merchandise counters are not low level, however, drinks, snacks and merchandise orders can be taken at seats and brought over by staff. 

Upon arrival, please notify a member of the Front of House or Box Office team or ring the assistance bell and a staff member will organise operation of the ramp for you. Please arrive no earlier than 30 minutes before the performance to minimise disruption to yourself and other customers on entry. A platform lift gives access to the wheelchair bays in the Dress Circle from the theatre foyer. 

The Apollo Victoria Theatre has 4 wheelchair spaces available in the Dress Circle, which is one level up in the auditorium. We would recommend you book wheelchair spaces well in advance of your chosen performance as demand for this limited number is high. Row F in the Dress Circle is available for people who would like to transfer from a wheelchair into a seat, but please note that seats other than in row F would require additional steps with no handrail facilities. 


The theatre's main entrance is on Wilton Road (directly opposite Victoria mainline and Underground Station) and is up four steps to the main foyer. From here there are three flights of steps down to the Stalls totalling 29 steps, seven steps to the first landing, 16 steps to the second and then six more steps. Once down to the stalls all seats are reached via a gentle ramp. The Dress Circle is also reached from the main foyer, up a straight flight of 13 steps. From here there are 14 steps down to row A. Customers with mobility requirements are advised to sit in the Dress Circle as this will have the least number of steps. When booking, do let the Box Office know of your requirements and they will find you seats with the least number of steps.

There is an in-house wheelchair that can be borrowed for the duration of the performance. Please reserve this when booking your tickets if you think this will be useful for your visit. 

Deaf or Hard Of Hearing

The theatre provides both in-ear headsets and "sound boosting" equipment for patrons who are hard of hearing or with hearing aids. To obtain one of these please speak to a member of the Front of House team on arrival at the theatre. A deposit is required which will be refunded upon return of the headset.

We regularly schedule British Sign Language Interpreted and Captioned performances, please see above for dates and times. BSL Interpreted performances consist of a signer relaying the music and words of the show in British Sign Language. Captioned performances convert the spoken word (as well as any other noises and sound effects) into text, which is displayed on a caption unit viewed by the audience. 

Blind or Visually Impaired

Guide dogs are welcome at the Apollo Victoria Theatre, and can be taken into the auditorium. Please inform the Box Office at the time of booking if you wish to bring a guide dog.

The theatre currently has a limited number of large print and Braille programmes available, please request this at the time of booking if you would like a copy.

We regularly schedule Audio Described performances, please see above for dates and times. Audio description is a live verbal commentary on the visual elements of a production, delivered throughout the performance via a discreet headset. One week before the performance, those who have pre-booked will receive a recording with detailed information about the show, as well as directions to the theatre and general orientation of the building. 

Epilepsy or Seizures

Please note that loud noises, flashing lights, smoke effects and strobe lighting feature in the production. 

Disabled Parking in Victoria

There is limited parking facilities in Victoria for those with the disabled "blue badge". The closest bays to the theatre are Grosvenor Gardens, Carlisle Place and further along Wilton Road. However, please use the search tool below as from time to time the location of disabled parking bays can change:

CLICK HERE to search for locations of disabled parking. 

Further Access Information

For more information, please CLICK HERE to download our Access Booking Information document.