Booking Policy

We look forward to welcoming you to the Apollo Victoria Theatre, which is owned and operated by the Ambassador Theatre Group (ATG). The venue operates stringent safety protocols and procedures.

All of the 2,000+ seats in the auditorium are located on two levels (Stalls and Dress Circle).

The theatre opens 90 minutes prior to performance times, with bars, kiosks, and toilet facilities available. The auditorium opens approximately 55 minutes before the start of performances.

The performance lasts 2 hours and 45 minutes, including one twenty-minute interval.

LATECOMERS’ POLICY

Latecomers can only be admitted into the auditorium at a suitable break in the performance, which is approximately 25 minutes after curtain-up.

As no refunds or exchanges can be given, we encourage all patrons to arrive well in advance of the start time published on eTickets.

AGE SUITABILITY AND RESTRICTIONS

Age Recommendation 7+.

Babies and children under the age of 5 cannot be admitted to the venue. All guests aged 15 or under must be seated next to an accompanying adult (18+).

All persons attending, regardless of age, must have a ticket.

CASTING

The Producers cannot guarantee the appearance of any artist, which is always subject to illness, injury, statutory leave entitlement, and unforeseen circumstances. Scheduled holiday dates for certain performers are listed here

ADVISORIES

Loud noises, flashing lights, smoke effects, and strobe lighting feature in the production.

On arrival, venue Security Staff may undertake bag searches, so we recommend you arrive early to avoid queues. Suitcases and large bags cannot be admitted to the venue.

The use of mobile phones and electronic devices is not permitted during the performance. The filming or recording of the performance is unlawful.

Cashless payments are in operation throughout the venue. Apple Pay, Google Pay, Credit, and Debit Cards are all accepted.

To ensure a positive experience for everyone, the venue does not tolerate any anti-social or disrespectful behaviour towards its staff, other customers, or the performers.

General Questions

The performance runs for approximately
2 hours and 45 minutes, including a 20-minute interval.

The show is normally performed eight times a week, as follows:

Tuesday – Saturday evenings at 7.30pm
Wednesday, Saturday and Sunday matinees at 2.30pm

Please check at the time of booking for any changes to our regular schedule including extra performances, which are frequently added at times of high demand including School Holidays and Christmas.

Evening performances end at approximately 10.15pm.
Matinee performances end at approximately 5.15pm.

Please arrive promptly as latecomers cannot be admitted until a designated point in the performance, which is approximately 25 minutes after curtain-up.

The theatre is located directly opposite Victoria Underground (and Mainline) Station, approximately a 1-minute walk away.

Three London Underground lines run through Victoria: the Victoria Line, District Line, and the Circle Line, which connects Victoria with other London mainline train stations (Euston, King’s Cross, St Pancras, Liverpool Street, Marylebone, and Paddington).

If you are looking for somewhere to stay in London close to theatre, a number of hotels and accommodations can be booked here with Stay22 (operated by a third party)

For full cast information, click here.

Please note that the Producers cannot ever guarantee the appearance of any artist – which is always subject to illness, injury, statutory holiday entitlement and unforeseen circumstances beyond their control. The production makes every endeavour to ensure that the high quality of every performance is stringently maintained, and should any artist be indisposed their role will be taken by another experienced cast member and we greatly appreciate your support of them.

As changes to any live performance can occur at any time, we endeavour to ensure that the ‘cast board’ in the Wilton Road foyer of the theatre provides the most accurate reflection of the casting of any given performance from approximately 1 hour prior to curtain up.

Wicked is suitable for a general audience. As a guide to parents and guardians, it is recommended for ages 7+. 

Babies and children under the age of 5 cannot be admitted to the venue. All guests aged 15 or under must be seated next to an accompanying adult (18+). All persons attending, regardless of age, must have a ticket. 

Please note that loud noises, flashing lights, smoke effects and strobe lighting feature in the production.

Latecomers can only be admitted at a suitable break in the performance, which is approximately 25 minutes after the start of the show. We urge all patrons to leave plenty of time to travel to the venue to avoid missing any part of the show.

Please note, no refunds are issued to patrons arriving late.

For the safety and security of all patrons, security personnel are located at the entrances of the venue and bag searches are in operation.

There is no specific dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion.

The Apollo Victoria is not currently operating a cloakroom facility and therefore cannot accept suitcases, rucksacks or large bags. Small bags and coats may be stored under your seat.

Stasher offers luggage storage in over 3,500 locations, including many within walking distance from the Apollo Victoria Theatre. Bookings can be made instantly online here. Use the code wickedms5 for a discount.

Please note that all bookings are made directly with Stasher, and neither Wicked nor the venue is responsible for any loss or damage of personal belongings.

If arriving by Coach, please use the Vauxhall Bridge Road entrance to the theatre.

 

The Clermont, Victoria 

Make it a wickedly-decadent day out by indulging in a delightful Wicked-themed afternoon tea. The Tea Lounge at The Clermont, Victoria, is a three-minute walk from the Apollo Victoria Theatre, perfect to embrace the mood before your show.

Ticket + Afternoon Tea packages can be purchased here. 

Alternatively, The Soak restaurant plays host to every occasion, with its beautiful arched windows and high ceilings and eclectic menu in conjunction with Ping Pong, sitting right in the beating heart of Victoria station


 

Sicily Restaurant

Sicily is a friendly, relaxed Italian restaurant in bustling Belgravia, less than 10 minutes walk from the Apollo Victoria Theatre.


 

 

The Rubens at the Palace

Located directly opposite The Royal Mews and Buckingham Palace, The Rubens at the Palace is a historic, five-star Red Carnation Hotel invites guests to stay in elegantly appointed rooms and suites, enjoy perfectly mixed cocktails, delicious snacks, a Royal Afternoon Tea, exquisite dining in the English Grill or an authentic Indian tasting journey in the Curry Room.

The Rubens at the Palace
39 Buckingham Palace Road
London SW1W 0PS

Check availability via Booking.com


 

The Clermont, Victoria

A view of the Clermont Victoria lobby

Designed by James Thomas Knowles, and opened in 1862, The Clermont, Victoria is a beautiful and historic Grade II Listed railway hotel in Victoria Station. The Apollo Victoria Theatre is seconds away and London Gatwick Airport is just 30 minutes by train.

The Clermont Victoria
101 Buckingham Palace Road,
London SW1W 0SJ

Check availability via Booking.com

 


 

Other Places to Stay

There are a wide variety of hotels located near to the Apollo Victoria Theatre, many of which are available below.

A number of hotels and accommodations can be booked here with Stay22 (operated by a third party)

 

Immediately pre and post every performance, and during the interval, a large range of official souvenirs are available at kiosks. All items can also be purchased at any time from our online shop.

Owing to the large number of requests, we are unable to offer any announcements anywhere within the venue, including from the stage, of special occasions including engagements, birthdays or anniversaries.

For reasons of health and safety, we are unable to offer any public access backstage.

Q-Park Pimlico is a secure underground car park situated at Cumberland Street, London, SW1V 4LR

Q-Park partner with ATG, owners of the Apollo Victoria Theatre, to offer customers a 15% discount on pre-booked parking for your visit. Bookings can be made in advance via this dedicated link.

Ticket Sales

BUY ONLINE
Click a performance on the calendar on the Book Tickets page

Tickets are available online 24hrs a day.

BY PHONE
0333 009 6690
Bookings made via ATG. Opening Times Vary

IN PERSON
The Box Office at the Apollo Victoria Theatre is open on all performance days.

Tuesday to Saturday: 10:00am – 7.45pm*
Sunday: 10.00am – 3.00pm
Monday: Closed (no performance)

Every Wednesday at 10am, Wicked’s 24 Front Row seats are available online for all performances in the following week (Tuesday-Sunday).
Tickets are £29.50 with no additional fees*.

Click Here to Book Front Row Seats at the Apollo Victoria Theatre 

Front Row seats are available exclusively online and only for performances of Wicked at the Apollo Victoria Theatre, London. The Box Office at the Apollo Victoria offers in-person sales for all other tickets, subject to availability.

*Tickets will be allocated on a best available basis, and are strictly subject to availability. Depending on demand, there may be a virtual queue in operation ahead of release.  

 

 For Wicked at The Apollo Victoria Theatre, The Daily Dozen offers a limited number of digital day seats released on every performance day at 10am, exclusively via the TodayTix app.

Tickets are priced at £29.50 with no additional fees.

To set an alert and book your tickets, head to TodayTix to download the app.

The Ambassador Theatre Group (ATG) strives to ensure that all of its customers have the best possible experience when visiting their venue. For full information, including our schedule of access assisted performances, please click here.

Tickets can be purchased online from anywhere in the world via this site, either through the Venue (Apollo Victoria/ATG) or via Wicked (powered by Ingresso)

Both Venue and Wicked support all major credit cards, Apple Pay and Google Pay, with ATG offering split payment functionality via Paypal.

Book With Confidence 

If any ticket holder, or anyone in their party, is unable to attend because of Covid-19 related illness, they can request to exchange their tickets up to 48 hours before the performance.

In the event of a performance cancellation, for whatever reason, all ticketholders will be entitled to a free exchange, a credit voucher or refund.

All performances will comply with all applicable Government and industry COVID-19 safety guidelines at the time of each performance. Further details can be found here

Please note that the Producers cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and statutory holiday entitlement.

Bookings made via Wicked will be fulfilled by Ingresso, our exclusive ticket partner. For any specific queries about tickets purchased via this channel, please contact Ingresso on customerservices_wicked@ingresso.co.uk 

If you have booked your tickets with the VENUE (ATG TICKETS) and you need, for any reason, to contact their Customer Service Department, please click here.

For any queries about tickets purchased via WICKED, please contact our ticketing partner Ingresso on customerservices_wicked@ingresso.co.uk

 

 

Concessions may be available on the day of the performance. All concessions are strictly subject to availability and at the discretion of the Apollo Victoria Box Office team.

Students: £32.00 available on performance days in person at the Box Office with student ID. When available, exact seat location is determined strictly by availability and at box office discretion. Max 2 tickets per ID.

Standby Concessions: £39.50 available on performance days in person at the Box Office for Senior Citizens, Equity, BECTU and MU members. When available, exact seat location is determined strictly by availability and at box office discretion. Max 2 tickets per ID.

Regular accessible performances are scheduled at the Apollo Victoria Theatre, London and can be be booked via the ATG Access Membership scheme.