Coronavirus (Covid-19) Update:

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Covid-19

Tuesday 27 October 2020

In line with the Ambassador Theatre Group, performances of WICKED are cancelled until Saturday 16 January 2021, and exchanges/refunds are currently being processed.

If you have booked directly with the theatre or show website for an affected performance on or before 16 January 2021, please be assured that the theatre will contact you directly to arrange an exchange, credit note or refund.

If you have booked via a ticket agent, they will also be in contact with you directly. As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We appreciate your patience and understanding as the current circumstances mean that it may not be possible to process all tickets within our usual 14 days.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences as best we can, please do not get in touch with your point of sale if you have booked for performances after 16 January 2021, but please be reassured that if we do have to officially cancel future performances you will be directly contacted by your ticket provider. We will continue to provide updates as additional information becomes available.

We look forward to welcoming you back to WICKED pending UK Government advice.

General Questions

The performance runs for approximately
2 hours and 45 minutes, including a 20-minute interval.

The show is normally performed eight times a week, as follows:

Monday – Saturday evenings at 7.30pm
Wednesday & Saturday matinees at 2.30pm

Please check at the time of booking for any extra performances, which are frequently added at times of high demand including School Holidays and Christmas.

Evening performances end at approximately 10.15pm.
Matinee performances end at approximately 5.15pm.

Please arrive promptly as latecomers cannot be admitted until a designated point in the performance, which is approximately 25 minutes after curtain-up.

THE APOLLO VICTORIA THEATRE

17 WILTON ROAD

LONDON

SW1V 1LG

The main entrance (and Box Office) is situated in Wilton Road opposite London Victoria Mainline and Underground Stations.

The theatre is located directly opposite Victoria Underground (and Mainline) Station, approximately a 1-minute walk away.

Three London Underground lines run through Victoria: the Victoria Line, District Line, and the Circle Line, which connects Victoria with other London mainline train stations (Euston, King’s Cross, St Pancras, Liverpool Street, Marylebone, and Paddington).

The show is suitable for a general audience and contains no profanities. It is recommended for ages 7+. Children under 3 cannot be admitted.

All persons aged 15 and under must be accompanied by an adult and may not sit on their own within the auditorium.

Please note that loud noises, flashing lights, smoke effects, and strobe lighting feature in the production.

All patrons are subject to security checks and you should arrive at least 20 minutes prior to the start of your performance.

If picking up tickets from the Box Office, we recommend that you arrive no later than 30 minutes prior to the start of your performance.

Foyer and Circle Bars are open to ticket holders from 90 minutes prior to all performances.

The auditorium (with additional bars and toilets) opens approximately 30 minutes prior to performances.

Latecomers can only be admitted at a suitable break in the performance, which is approximately 25 minutes after the start of the show. We urge all patrons to leave plenty of time to travel to the venue to avoid missing any part of the show.

Please note, no refunds are issued to patrons arriving late.

For the safety and security of all patrons, security personnel are located at the entrances of the venue and bag searches are in operation.

During this time of heightened concern about Coronavirus (COVID-19), the Ambassador Theatre Group (ATG) is taking every possible precaution to ensure the health, safety and well-being of everyone within its venues. ATG undertakes frequent deep cleaning procedures using industry approved sanitiser and disinfectant products and ensures that a duty cleaner regularly cleans contact surfaces throughout the venue during performances.

There is no specific dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion.

A cloakroom is available for people who wish to leave heavy coats and umbrellas. Please note that we do NOT accept suitcases, packages or large bags. A Left Luggage facility (Excess Baggage Company) is available opposite the theatre at London Victoria Station (located between Platforms 7 & 8). Please note that the venue is not responsible for any loss or damage of personal belongings.

If arriving by Coach, please use the Vauxhall Bridge Road entrance to the theatre.

The area local to the theatre offers many excellent restaurants. Just two minutes from Victoria station is Nova, housing a diverse variety of dining options including Bone Daddies, Shake Shack, and Franco Manca.

MORE INFORMATION

The five-star Rubens at the Palace, part of the Red Carnation Hotel Collection, is our official partner hotel and located opposite Buckingham Palace’s Royal Mews.

Guests can stay in elegantly appointed Rooms and Suites, enjoy a ‘Royal Afternoon Tea’ in the Palace Lounge, cocktails and live music in the New York Bar and savour delicious cuisine in the English Grill and authentic flavours in The Curry Room.

The Rubens at the Palace
39 Buckingham Palace Road
London SW1W 0PS

Immediately pre and post every performance, and during the interval, a large range of official souvenirs are available at kiosks. All items can also be purchased at any time from our online shop.

For reasons of health and safety, we are unable to offer any public access backstage.

Owing to the large number of requests, we are unable to offer any announcements anywhere within the venue, including from the stage, of special occasions including engagements, birthdays or anniversaries.

Ticket Sales

Tuesday 27 October 2020

In line with the Ambassador Theatre Group, performances of WICKED are cancelled until Saturday 16 January 2021, and exchanges/refunds are currently being processed.

If you have booked directly with the theatre or show website for an affected performance on or before 16 January 2021, please be assured that the theatre will contact you directly to arrange an exchange, credit note or refund.

If you have booked via a ticket agent, they will also be in contact with you directly. As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance. We appreciate your patience and understanding as the current circumstances mean that it may not be possible to process all tickets within our usual 14 days.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences as best we can, please do not get in touch with your point of sale if you have booked for performances after 16 January 2021, but please be reassured that if we do have to officially cancel future performances you will be directly contacted by your ticket provider. We will continue to provide updates as additional information becomes available.

We look forward to welcoming you back to WICKED pending UK Government advice.

In line with the latest government advice about coronavirus (COVID-19), the Box Office at the Apollo Victoria Theatre is currently closed. Tickets can be booked online 24 hours a day, 7 days a week

Standard Box Office opening hours are Monday-Saturday 10am-7.45pm.
Times may vary during Public Holidays.

Due to how busy our Box Office gets before a show, no tickets sales for FUTURE performances can be made in person after 6pm (and between 1pm and 2.45pm on matinee days).

There are no booking or transaction fees for tickets purchased in person at the Box Office.

 

If you have pre-arranged for your tickets to be left at the Box Office for collection, you can pick these up on the day of the performance you are attending.

You will need to present the credit or debit card used for the purchase and sign for the tickets. Tickets will only be issued to the cardholder.

Please also bring your booking reference number with you.

It is advisable to collect your tickets no later than 30 minutes prior to the start of the performance you are attending in order to avoid long queues at the Box Office.

The Ambassador Theatre Group (ATG) strives to ensure that all of its customers have the best possible experience when visiting their venue. For full information, including our schedule of access assisted performances, please click here.

DAY SEATS

A limited number of front row Stalls seats are released daily for that day’s performance(s) at 10am, in person at the Box Office. Please queue at the Wilton Road entrance.

(Limit of x2 tickets per person, tickets sold on a first-come, first-served basis, and subject to availability. Tickets released at the discretion of the Box Office.)

 

STUDENTS | £29.50

Best available seats, on the day of the performance only, in person at the Box Office.

Valid for all performances excluding Saturday evening performances and peak periods. Two tickets per ID Card. The ID cardholder must be present in order to purchase the 2 discounted tickets; someone cannot purchase the tickets on your behalf with your details or ID card. (Applicable ID: NUS card, NUS Extra, Young Persons Railcard, International Student Identity Card (ISIC) or International Youth Travel Card (IYTC), any valid Student ID card with a photo).

 

CONCESSIONS | £32.00

Best available seats, on the day of the performance only, in person at the Box Office.

Valid for all performances excluding Saturday evening performances and peak periods. Valid for Senior Citizens, BECTU and MU members, Equity and Customers with access requirements. One ticket per ID Card. All persons attending must present their own ID card in order to receive the discount; someone cannot purchase the ticket on your behalf with your details or ID card. (Applicable ID: Seniors: Freedom Pass (or regional equivalent), Senior Citizen Bus Pass or Driver’s License. Equity / BECTU / Musicians Union: membership card).

___________________________________________

Please note, all rates are strictly subject to availability and at the discretion of the Box Office. Once tickets are booked, these rates cannot be applied retrospectively and cannot be applied in conjunction with any other promotional rate.

For Access information and details of Sign Interpreted, Audio Described and Captioned performances please click here.

For every performance a minimum of 12 tickets priced at £29.50 are released daily at 10am exclusively via the TodayTix app. For more information visit TodayTix.com.

 

Tickets can be purchased online from anywhere in the world via the theatre or WICKED DIRECT. WICKED DIRECT currently supports Apple Pay and Google Pay.

All ticket sales are final, but exchanges may be possible, subject to availability, if requested within 48 hours of the performance. Please check with your point of sale for exchange options, which may incur a small fee.

In the event of a cancelled performance, all customers will be entitled to a refund or free exchange to another performance.

Please note that the Producers cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and statutory holiday entitlement.

Bookings made directly with WICKED will be fulfilled by Ingresso, our exclusive ticket partner. For any specific queries about tickets purchased via this channel, please contact Ingresso on customerservices@ingresso.co.uk or call +44 (0)2890 313 022 (9am-5pm UK time).

If you have booked your tickets with ATG TICKETS and you need, for any reason, to contact their Customer Service Department, please click here.

For any queries about tickets purchased via WICKED DIRECT, please contact Ingresso on customerservices@ingresso.co.uk or call +44 (0)2890 313 022 (9am-5pm UK time).