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Booking Policy

Book With Confidence – Exchange With Ease

If any ticket holder, or anyone in their party, is unable to travel, feels unwell or needs to self-isolate, they can request to exchange their tickets, free of charge, up to 24 hours before the performance.

In the event of a performance cancellation, for whatever reason, all ticketholders will be entitled to a free exchange, a credit voucher or refund.

All performances will take place under Step 4 UK Government protocols (all legal limits on social contact removed) while complying with all applicable Government and industry COVID-19 safety guidelines at the time of each performance. Further details can be found here

Please note that the Producers cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and statutory holiday entitlement.

The Apollo Victoria Theatre will maintain stringent public health and COVID-secure audience protocols throughout the venue.

On arrival, as well as showing an eTicket, audience members over 18 will be required to show an NHS COVID Pass* detailing either Full Vaccination, a Negative PCR/LF test OR Natural Immunity.

The venue will also be operating timed entry, cashless payments, in-seat ordering and enhanced cleaning. Hand Sanitiser stations will also be available.

All theatre staff will be wearing face coverings and it will be expected that audiences wear face coverings when entering and moving around the venue and while seated.

For full information, please visit www.atgtickets.com/help/health-and-safety/

*Or equivalent documentation issued in Scotland, Wales, Northern Ireland or Non-UK

General Questions

The performance runs for approximately
2 hours and 45 minutes, including a 20-minute interval.

The show is normally performed eight times a week, as follows:

Tuesday – Saturday evenings at 7.30pm
Wednesday, Saturday and Sunday matinees at 2.30pm

Please check at the time of booking for any changes to our regular schedule including extra performances, which are frequently added at times of high demand including School Holidays and Christmas.

Evening performances end at approximately 10.15pm.
Matinee performances end at approximately 5.15pm.

Please arrive promptly as latecomers cannot be admitted until a designated point in the performance, which is approximately 25 minutes after curtain-up.

THE APOLLO VICTORIA THEATRE

17 WILTON ROAD

LONDON

SW1V 1LG

The main entrance (and Box Office) is situated in Wilton Road opposite London Victoria Mainline and Underground Stations.

Please note: The Box Office is open from 12 noon on all performance days.

The theatre is located directly opposite Victoria Underground (and Mainline) Station, approximately a 1-minute walk away.

Three London Underground lines run through Victoria: the Victoria Line, District Line, and the Circle Line, which connects Victoria with other London mainline train stations (Euston, King’s Cross, St Pancras, Liverpool Street, Marylebone, and Paddington).

The show is suitable for a general audience and contains no profanities. It is recommended for ages 7+. Children under 3 cannot be admitted.

All persons aged 15 and under must be accompanied by an adult and may not sit on their own within the auditorium.

Please note that loud noises, flashing lights, smoke effects, and strobe lighting feature in the production.

The Apollo Victoria is operating a timed entry system as part of its Covid-secure audience protols.

Please check your tickets and confirmation emails for details on specific entry times, but if unsure, to support the safe movement of customers around our venue, please arrive between 60 - 90 minutes before your performance start time.

For more information, please visit www.atgtickets.com/help/health-and-safety/

Latecomers can only be admitted at a suitable break in the performance, which is approximately 25 minutes after the start of the show. We urge all patrons to leave plenty of time to travel to the venue to avoid missing any part of the show.

Please note, no refunds are issued to patrons arriving late.

For the safety and security of all patrons, security personnel are located at the entrances of the venue and bag searches are in operation.

There is no specific dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion.

The Apollo Victoria is not currently operating a cloakroom facility and therefore cannot accept suitcases, rucksacks or large bags. Small bags and coats may be stored under your seat. A left luggage facility is available in Victoria Station (beside Platform 8). Please note that the venue is not responsible for any loss or damage of personal belongings.

If arriving by Coach, please use the Vauxhall Bridge Road entrance to the theatre.

The area local to the theatre offers many excellent restaurants. Just two minutes from Victoria station is Nova, housing a diverse variety of dining options including Bone Daddies, Shake Shack, and Franco Manca.

MORE INFORMATION

The five-star Rubens at the Palace, part of the Red Carnation Hotel Collection, is our official partner hotel and located opposite Buckingham Palace’s Royal Mews.

Guests can stay in elegantly appointed Rooms and Suites, enjoy a ‘Royal Afternoon Tea’ in the Palace Lounge, cocktails and live music in the New York Bar and savour delicious cuisine in the English Grill and authentic flavours in The Curry Room.

The Rubens at the Palace
39 Buckingham Palace Road
London SW1W 0PS

Immediately pre and post every performance, and during the interval, a large range of official souvenirs are available at kiosks. All items can also be purchased at any time from our online shop.

Owing to the large number of requests, we are unable to offer any announcements anywhere within the venue, including from the stage, of special occasions including engagements, birthdays or anniversaries.

For reasons of health and safety, we are unable to offer any public access backstage.

Ticket Sales

For the first time, Wicked’s 24 Front Row seats will be made available online, in advance of the performance.

Every Wednesday at 10am, the entire Front Row will be released in advance for all performances in the following week (Tuesday-Sunday). The price remains at £29.50 with no additional fees*.

Our partners at TodayTix will continue to operate The Daily Dozen, offering a limited number of digital day seats released on every performance day at 10am, exclusively via the TodayTix app.

The Box Office at the Apollo Victoria Theatre will open from 12 noon on all performance days and will continue to offer in-person sales for all other tickets, subject to availability.

Click Here to Check Front Row Availability 

*Tickets will be allocated on a best available basis, and are strictly subject to availability. Depending on demand, there may be a queue in operation ahead of release.  

 

 The Daily Dozen, offers a limited number of digital day seats released on every performance day at 10am, exclusively via the TodayTix app.

Tickets are priced at £29.50 with no additional fees.

To set an alert and book your tickets, head to TodayTix to download the app.

The Box Office at the Apollo Victoria Theatre will open from 12 noon on all performance days.

Tickets are available online 24hrs a day. 

More for information on how to access Front Row and Day Seats, click here

 

The Ambassador Theatre Group (ATG) strives to ensure that all of its customers have the best possible experience when visiting their venue. For full information, including our schedule of access assisted performances, please click here.

Tickets can be purchased online from anywhere in the world via this site, either through the Theatre (ATG) or with no transaction fee via WICKED DIRECT.

ATG supports all major credit cards and Paypal.

WICKED DIRECT currently supports all major credit cards, Apple Pay and Google Pay.

Book With Confidence – Exchange With Ease

If any ticket holder, or anyone in their party, is unable to travel, feels unwell or needs to self-isolate, they can request to exchange their tickets, free of charge, up to 24 hours before the performance.

In the event of a performance cancellation, for whatever reason, all ticketholders will be entitled to a free exchange, a credit voucher or full refund.

Please note that the Producers cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and statutory holiday entitlement.

Bookings made via Wicked Direct will be fulfilled by Ingresso, our exclusive ticket partner. For any specific queries about tickets purchased via this channel, please contact Ingresso on customerservices@ingresso.co.uk

If you have booked your tickets with ATG TICKETS and you need, for any reason, to contact their Customer Service Department, please click here.

For any queries about tickets purchased via WICKED DIRECT, please contact our ticketing partner Ingresso on customerservices@ingresso.co.uk