Latest Performance Updates

For the most up-to-date information please
Click Here

Booking Policy

Book With Confidence – Exchange With Ease

If any ticket holder, or anyone in their party, is unable to travel, feels unwell or needs to self-isolate, they can request to exchange their tickets, free of charge, up to 24 hours before the performance.

In the event of a performance cancellation, for whatever reason, all ticketholders will be entitled to a free exchange, a credit voucher or refund.

All performances will take place under Step 4 UK Government protocols (all legal limits on social contact removed) while complying with all applicable Government and industry COVID-19 safety guidelines at the time of each performance. Further details can be found here

Please note that the Producers cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and statutory holiday entitlement.

The West End and Broadway musical phenomenon returns to London’s Apollo Victoria Theatre with performances resuming on Wednesday 15 September 2021

Existing Ticket Holder Information 

If you have an existing booking for a performance prior to 15 September 2021, or hold tickets to a performance affected by a schedule change, you will hear from us, or your ticket provider, shortly. All existing bookings are being treated as a priority.

As you can imagine, we have an unprecedented number of ticket orders which we are processing in strict date order of performance.

We appreciate your patience and understanding as the current circumstances mean that it may not be possible to process all tickets within our usual 14 days. Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

We look forward to welcoming everyone back to Oz!

 

Latest Update: Monday 17 May

General Questions

The performance runs for approximately
2 hours and 45 minutes, including a 20-minute interval.

The show is normally performed eight times a week, as follows:

Tuesday – Saturday evenings at 7.30pm
Wednesday, Saturday and Sunday matinees at 2.30pm

Please check at the time of booking for any changes to our regular schedule including extra performances, which are frequently added at times of high demand including School Holidays and Christmas.

Evening performances end at approximately 10.15pm.
Matinee performances end at approximately 5.15pm.

Please arrive promptly as latecomers cannot be admitted until a designated point in the performance, which is approximately 25 minutes after curtain-up.

THE APOLLO VICTORIA THEATRE

17 WILTON ROAD

LONDON

SW1V 1LG

The main entrance (and Box Office) is situated in Wilton Road opposite London Victoria Mainline and Underground Stations.

Please note: The Box Office is not currently open for in-person sales.

The theatre is located directly opposite Victoria Underground (and Mainline) Station, approximately a 1-minute walk away.

Three London Underground lines run through Victoria: the Victoria Line, District Line, and the Circle Line, which connects Victoria with other London mainline train stations (Euston, King’s Cross, St Pancras, Liverpool Street, Marylebone, and Paddington).

The show is suitable for a general audience and contains no profanities. It is recommended for ages 7+. Children under 3 cannot be admitted.

All persons aged 15 and under must be accompanied by an adult and may not sit on their own within the auditorium.

Please note that loud noises, flashing lights, smoke effects, and strobe lighting feature in the production.

All patrons are subject to security checks and you should arrive at least 20 minutes prior to the start of your performance.

If picking up tickets from the Box Office, we recommend that you arrive no later than 30 minutes prior to the start of your performance.

Foyer and Circle Bars are open to ticket holders from 90 minutes prior to all performances.

The auditorium (with additional bars and toilets) opens approximately 30 minutes prior to performances.

Latecomers can only be admitted at a suitable break in the performance, which is approximately 25 minutes after the start of the show. We urge all patrons to leave plenty of time to travel to the venue to avoid missing any part of the show.

Please note, no refunds are issued to patrons arriving late.

For the safety and security of all patrons, security personnel are located at the entrances of the venue and bag searches are in operation.

All future performances will take place under Step 4 UK Government protocols (all legal limits on social contact removed). Each performance will operate in full compliance with any Government and/or industry safety guidelines as applicable at the time, and any specific guest requirements will be set forth in the pre-visit email notifications.

The Ambassador Theatre Group (ATG) is taking every possible precaution to ensure the health, safety and well-being of everyone within its venues. For more information please visit their information page.

There is no specific dress code at the theatre. For all performances, attire should be comfortable and appropriate for the occasion.

A cloakroom is available for people who wish to leave heavy coats and umbrellas. Please note that we do NOT accept suitcases, packages or large bags. A Left Luggage facility (Excess Baggage Company) is available opposite the theatre at London Victoria Station (located between Platforms 7 & 8). Please note that the venue is not responsible for any loss or damage of personal belongings.

If arriving by Coach, please use the Vauxhall Bridge Road entrance to the theatre.

The area local to the theatre offers many excellent restaurants. Just two minutes from Victoria station is Nova, housing a diverse variety of dining options including Bone Daddies, Shake Shack, and Franco Manca.

MORE INFORMATION

The five-star Rubens at the Palace, part of the Red Carnation Hotel Collection, is our official partner hotel and located opposite Buckingham Palace’s Royal Mews.

Guests can stay in elegantly appointed Rooms and Suites, enjoy a ‘Royal Afternoon Tea’ in the Palace Lounge, cocktails and live music in the New York Bar and savour delicious cuisine in the English Grill and authentic flavours in The Curry Room.

The Rubens at the Palace
39 Buckingham Palace Road
London SW1W 0PS

Immediately pre and post every performance, and during the interval, a large range of official souvenirs are available at kiosks. All items can also be purchased at any time from our online shop.

Owing to the large number of requests, we are unable to offer any announcements anywhere within the venue, including from the stage, of special occasions including engagements, birthdays or anniversaries.

For reasons of health and safety, we are unable to offer any public access backstage.

Ticket Sales

The Box Office at the Apollo Victoria Theatre is currently closed for in person sales. Tickets are available online 24hrs a day. 

 

The Ambassador Theatre Group (ATG) strives to ensure that all of its customers have the best possible experience when visiting their venue. For full information, including our schedule of access assisted performances, please click here.

Details on how to access Day Seats & Concessions will be updated soon. Please check back for further updates.

Tickets can be purchased online from anywhere in the world via this site, either through the Theatre (ATG) or with no transaction fee via WICKED DIRECT.

ATG supports all major credit cards and Paypal.

WICKED DIRECT currently supports all major credit cards, Apple Pay and Google Pay.

Book With Confidence – Exchange With Ease

If any ticket holder, or anyone in their party, is unable to travel, feels unwell or needs to self-isolate, they can request to exchange their tickets, free of charge, up to 24 hours before the performance.

In the event of a performance cancellation, for whatever reason, all ticketholders will be entitled to a free exchange, a credit voucher or full refund.

Please note that the Producers cannot guarantee the appearance of any particular artist, which is always subject to illness, injury and statutory holiday entitlement.

Bookings made via Wicked Direct will be fulfilled by Ingresso, our exclusive ticket partner. For any specific queries about tickets purchased via this channel, please contact Ingresso on customerservices@ingresso.co.uk

If you have booked your tickets with ATG TICKETS and you need, for any reason, to contact their Customer Service Department, please click here.

For any queries about tickets purchased via WICKED DIRECT, please contact our ticketing partner Ingresso on customerservices@ingresso.co.uk