Please call: 0800 912 6973
Or email: [email protected]
Lines open Monday-Saturday, 10:30am-6:00pm.
This line will close between 1:00pm-2:45pm on matinee days. A voicemail service is available during this time and also outside the standard opening times above.
The Box Office will endeavour to respond to any access related queries within 48 hours.
The email address and telephone number above are specifically for anybody who needs access information or who wants to make an access booking. For any other queries you will need to contact ATG Tickets on 0844 871 3001 (Calls cost 7p per minute, plus your phone company's access charge.) or from overseas +44 207 206 1182.
Access Assisted Performances
Friday 15th March 2019, 7:30pm - Captioned
Saturday 23rd March 2019, 2:30pm - BSL Signed
Saturday 30th March 2019, 2:30pm - Audio Described
Limited availability, please book in advance to avoid disappointment.
For more information please call the Access booking line on 0800 912 6973
The Ambassador Theatre Groups strives to ensure that all of its customers have the best possible experience when visiting its venues. Should you have any specific requirements or questions, or would like to arrange any specific facilities in advance, please contact the Box Office on the details above and they will do their best to help you in whichever way possible. The theatre provides a dedicated Access Host upon arrival, should you wish, who will assist in however they can.
Below is some useful information before arranging and booking your tickets.
The wheelchair accessible entrance is via a platform lift at the Vauxhall Bridge Road entrance of the Theatre. This provides level access to the Accessible Toilets and foyer facilities. The bar and merchandise counters are not low level, however, drinks, snacks and merchandise orders can be taken at seats and brought over by staff.
Upon arrival, please notify a member of the Front of House team or ring the assistance bell and our Access Host will organise operation of the lift for you. Please arrive between 30 and 45 minutes before the performance to ensure you leave enough time for yourself and other patrons to use the lifts. A platform lift gives access to the wheelchair bays in the Dress Circle from the theatre foyer.
Wheelchair users wishing to use the platform lifts are kindly asked to check that their chair does not exceed the following maximum weight and dimensions:
29” (74cm) wide x 33.5” (85cm) long, not exceeding a total weight of 31 stone (200kg)
The Apollo Victoria Theatre has 4 wheelchair spaces available in the Dress Circle, which is one level up in the auditorium. We would recommend you book wheelchair spaces well in advance of your chosen performance as demand for this limited number is high. Row F in the Dress Circle is available for people who would like to transfer from a wheelchair into a seat, but please note that seats other than in row F would require additional steps with no handrail facilities.
The theatre's main entrance is on Wilton Road (directly opposite Victoria mainline and Underground Station) and is up four steps to the main foyer. From here there are three flights of steps down to the Stalls totalling 29 steps, seven steps to the first landing, 16 steps to the second and then six more steps. Once down to the stalls all seats are reached via a gentle ramp. The Dress Circle is also reached from the main foyer, up a straight flight of 13 steps. From here there are 14 steps down to row A. Customers with mobility requirements are advised to sit in the Dress Circle as this will have the least number of steps. When booking, do let the Box Office know of your requirements and they will find you seats with the least number of steps.
There is an in-house wheelchair that can be borrowed for the duration of the performance. Please reserve this when booking your tickets if you think this will be useful for your visit.
Deaf or Hard Of Hearing
The Apollo Victoria auditorium is equipped with Sennheiser MobileConnect WiFi sound amplification system. MobileConnect uses WiFi to deliver superior quality audio to a smart device such as an iPod or iPhone, either through headphones or via a necklace for hearing aid users. The sound levels can be adjusted on your device to suit your needs and our access host will be happy to assist you with this. Patrons are advised to book Stalls A-P for the best signal.
Devices can be booked via the box office in advance, borrowed on the day, or alternatively patrons can download the Sennheiser MobileConnect app using the links below to use on their own device.
We regularly schedule British Sign Language Interpreted and Captioned performances, please see above for dates and times. BSL Interpreted performances consist of a signer relaying the music and words of the show in British Sign Language. Captioned performances convert the spoken word (as well as any other noises and sound effects) into text, which is displayed on a caption unit viewed by the audience.
Blind or Visually Impaired
Guide dogs are welcome at the Apollo Victoria Theatre, and can either be cared for during the performance by a member of staff or they can be taken into the auditorium. Please inform the Box Office at the time of booking if you wish to bring a guide dog.
The theatre currently has a limited number of large print and Braille programmes available, please request this at the time of booking if you would like a copy.
We regularly schedule Audio Described performances, please see above for dates and times. Audio description is a live verbal commentary on the visual elements of a production, delivered throughout the performance via a discreet headset. One week before the performance, those who have pre-booked will receive a recording with detailed information about the show, as well as directions to the theatre and general orientation of the building.
Autism/Sensory Processing Disorders
The theatre can often be a crowded and scary place to be for patrons on the Autistic Spectrum or with Sensory and Communication Difficulties. To help you prepare for your visit, we have a ‘Visual Story’ that we can send to you which describes your visit to the theatre in detail; from the minute you step off the tube, to you leaving the venue at the end of your visit. Please inform the Box Office at the time of booking if you’d like to receive a copy of this. We also have ear defenders available to loan for the duration of the performance – these are available at the Cloakroom.
Epilepsy or Seizures
Please note that loud noises, flashing lights, smoke effects and strobe lighting feature in the production.
Disabled Parking in Victoria
There is limited parking facilities in Victoria for those with the disabled Blue Badge. The closest bays to the theatre are Grosvenor Gardens, Carlisle Place and further along Wilton Road. However, please use the search tool below as from time to time the location of disabled parking bays can change:
CLICK HERE to search for locations of disabled parking.
Further Access Information